Privacy Policy

The privacy of your information is important to Eden Home Care Services, Inc. This Privacy Policy details the types of information collected, how the information is used, with whom it’s shared, and your rights concerning that information. Eden Home Care Services, Inc. is committed to protecting personal information and complying with relevant privacy laws and carrier policies.

1. Information Collected

The collection of information is to provide quality home care services and effective communication. This may include:

Contact Information: Name, address, phone number, and email address.
Demographic Information: Date of birth.
Health Information: Medical history, diagnoses, medications, and other health-related information needed for care.
Payment Information: Insurance details and billing information.
Technical Information: Information about website visits, such as IP address and browser type, may be collected to improve your online experience.

2. How Information is Used

Information is used to provide and manage services, communicate with you, process payments, improve services, and meet legal requirements, including HIPAA.

3. Information Sharing

Information may be shared in specific situations with your knowledge. This may include sharing information with healthcare providers and professionals involved in your care, and with business associates who assist in business operations and service provision (e.g., billing, IT support). These business associates must maintain confidentiality and comply with HIPAA. Information may also be disclosed if required by law or in emergency situations.

SMS consent is not shared with third parties or affiliates for marketing purposes. Personally identifiable information, including SMS consent, is not sold, traded, or transferred to outside parties without your consent. Personal Data, including SMS opt-in status, may be shared with third parties that help provide messaging services, such as platform providers and phone companies, solely for delivering requested SMS services.

4. Your Rights

You may have rights regarding personal information, including the right to access, rectify, erase, or restrict the processing of data. You also have the right to object to processing and the right to data portability. Where consent is the legal basis for processing, you have the right to withdraw it. You can opt-out of SMS communications by replying STOP. Requests to exercise your rights will be addressed according to applicable laws.

5. Security Measures

Technical and organizational security measures, including encryption and access controls, have been implemented to protect personal information. Security protocols are regularly reviewed and updated.

6. Children’s Privacy

Services are not directed to children under 13, and their personal information is not knowingly collected. If you believe information from a child has been collected, please contact us.

7. Privacy Policy Changes

This Privacy Policy may be updated to reflect changes in practices or legal obligations. The updated version will show a new “Effective Date”. Material changes may be notified by prominently posting a notice or directly sending a notification.

8. Contact
If you have questions about this Privacy Policy or privacy practices, please contact:
Eden Home Care Services, Inc.
989 Liberty Avenue, Suite 1
Brooklyn, NY 11208
Office – 718-355-9755
Email: info@edenhcs.com

SMS Terms & Conditions

SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications
If you have consented to receive text messages from Eden Home Care Services, you may receive messages related to the following:
• Appointment reminders
• Follow-up messages
• Scheduling
• Updates

Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 5 SMS messages per week related to your appointments/follow-ups.

Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method
You may opt-in to receive SMS messages from Eden Home Care services by submitting an online form

Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Eden Home Care Services.

Standard Messaging Disclosures:
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy page
• Message frequency may vary

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:
Eden Home Care Services, Inc.
989 Liberty Avenue, Suite 1
Brooklyn, NY 11208
Office – 718-355-9755
Email: info@edenhcs.com